Aftercare Co-ordinator (Permanent Full-Time)

A strong aftercare process is crucial for ensuring client satisfaction and building a positive reputation for the Company.  This role is responsible for assisting with all issues that arise on projects once they have received practical completion, together with assisting with the closing out all defects on previously completed projects.

• Attend site and investigate reported issues to assess if they are Alumet’s responsibility or not.
• Prepare initial surveys.
• Co-ordinate works as necessary.
• Arrange the procurement of materials with Construction or Production/Procurement department.
• Carry out repairs to minor items of work.
• Assist with writing RAMS.
• Assist with preparing quotes/pricing.
• Liaise with Contract/Site Managers when attending site, to ensure that both are aware of issues.
• Liaise with Design Managers to resolve issues requiring detailed design/technical input.
• Ensure client satisfaction by promptly addressing concerns and providing solutions.
• Ensure that all contractual correspondence is in place.
• Maintain accurate records of defects, resolutions and outstanding work.
• Be pro-active in the identification and resolution of problems.
• Manage own workload.
• Maintain areas of work in a clean and tidy state.

• Ensuring any paperwork is maintained in the correct manner.
• Any other duties relevant to the role or as required by the manager.
• Acting as an ambassador/exemplar of Alumet Systems and embracing/supporting/promoting the Company culture and values.
• Seeking and developing ongoing continuous improvement.
• To comply with any objectives/targets/KPIs given.
• To comply with all Company policies including Alumet’s Health & Safety and Environmental/ Sustainability Policies.

• Attending any internal/external training courses relevant to the role or as required by the Company.
• Ongoing personal development.

• Façade installation experience essential – curtain walling, windows/doors, rainscreen systems.
• Understanding of construction processes and procedures.
• CSCS (black) card required, together with current SMSTS and NVQ level 6 (or equivalent).
• A full UK driving licence is essential.
• Flexible – must be prepared to travel to various sites on a regular basis.
• Excellent IT skills including Word, Excel and Fieldview.
• Good written and verbal communication skills.
• Organised, diligent and methodical.
• Exceptional attention to detail.
• Strong problem-solving skills.
• Be professional, customer friendly, amenable and a team player.
• Ability to multi-task and work under pressure.
• Strong interpersonal skills.
• Ability to prioritize tasks and meet deadlines.